At Arockia Dental Care ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services, in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Name, age, gender, and contact details (phone number, email address, residential address)
- Medical history, dental records, and health information
- Psychiatric consultation records (where applicable)
- Siddha medicine treatment records
- Appointment details and preferences
- Payment and billing information
- Emergency contact information
- Government-issued identification documents (as required)
1.2 Sensitive Personal Data
Under Indian law, the following information is classified as Sensitive Personal Data or Information (SPDI):
- Medical records and health information
- Psychiatric evaluation and treatment records
- Financial information (bank account, credit/debit card details)
- Biometric information (if collected)
2. How We Collect Information
We collect information through:
- Registration forms and appointment bookings
- Medical examinations and consultations
- Phone calls, emails, and WhatsApp communications
- Our website and online booking system
- Payment transactions
- CCTV surveillance in clinic premises (for security purposes)
3. Purpose of Data Collection
We collect and use your information for the following purposes:
- Providing dental, psychiatric, and Siddha medical services
- Maintaining accurate medical records
- Scheduling and managing appointments
- Processing payments and billing
- Communicating treatment plans and follow-ups
- Sending appointment reminders and health tips
- Complying with legal and regulatory requirements
- Improving our services and patient care
- Emergency medical situations
4. Data Storage and Security
We implement reasonable security practices and procedures to protect your personal information:
- Physical records are stored in secure, locked cabinets with restricted access
- Digital records are protected with encryption and password protection
- Access to patient information is limited to authorized personnel only
- Regular security audits and updates
- Secure payment processing systems
- Data backup and disaster recovery procedures
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Medical Professionals: With specialists, laboratories, or other healthcare providers for treatment purposes
- Legal Obligations: When required by law, court order, or government authorities
- Insurance Companies: For claim processing (with your consent)
- Emergency Situations: To protect your vital interests or public health
- Service Providers: With trusted third-party service providers who assist in our operations (under strict confidentiality agreements)
6. Your Rights
Under Indian law, you have the following rights regarding your personal information:
- Right to Access: Request copies of your medical records and personal information
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Withdrawal: Withdraw consent for data processing (subject to legal obligations)
- Right to Complaint: Lodge a complaint with appropriate authorities if you believe your privacy rights have been violated
7. Data Retention
We retain your personal information for the following periods:
- Medical records: As per Medical Council of India guidelines (minimum 3 years from last consultation)
- Financial records: As per Income Tax Act requirements (minimum 7 years)
- Other personal information: As long as necessary for the purposes stated in this policy
8. Cookies and Website Data
Our website may use cookies and similar technologies to enhance user experience. You can control cookie preferences through your browser settings.
9. Children's Privacy
We provide pediatric dental services and collect information about minors only with parental or guardian consent. Parents/guardians have the right to access, correct, or delete their child's information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
11. Changes to Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Grievance Redressal
If you have any concerns or complaints regarding your privacy or this policy, please contact our Grievance Officer:
Grievance Officer: Dr. JR. Jerome Rahul
Email: arockiadental@gmail.com
Phone: +91 96004 05483
Address: 11, Mela Bazar Street, Devakottai, Tamil Nadu 630302
Response Time: Within 30 days of receiving the complaint
13. Consent
By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. For sensitive personal data, we will obtain your explicit written consent.
14. Contact Information
For any questions or concerns about this Privacy Policy, please contact us:
Arockia Dental Care
11, Mela Bazar Street
Devakottai, Tamil Nadu 630302
Phone: +91 96004 05483
Email: arockiadental@gmail.com
Working Hours: 10:00 AM - 8:30 PM (All Days)
15. Governing Law
This Privacy Policy is governed by the laws of India, including but not limited to:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
- Consumer Protection Act, 2019