Terms of Service

Welcome to Arockia Dental Care. These Terms of Service ("Terms") govern your use of our healthcare services, including dental care, psychiatric services, and Siddha medicine treatments. By accessing our clinic or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By registering as a patient, booking an appointment, or receiving treatment at Arockia Dental Care, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services Provided

Arockia Dental Care provides the following healthcare services:

• General Dentistry (examinations, cleanings, fillings)
• Specialized Dental Treatments (root canal, cosmetic dentistry, orthodontics)
• Pediatric Dentistry
• Geriatric Dentistry
• Sleep Medicine
• Psychiatric Care and Mental Health Services
• Siddha Medicine and Traditional Treatments
• Dental X-Ray and Diagnostic Services

3. Patient Responsibilities

3.1 Accurate Information

You agree to provide accurate, complete, and current information about your medical history, current medications, allergies, and health conditions. Failure to provide accurate information may affect the quality of care and treatment outcomes.

3.2 Appointment Compliance

• Arrive on time for scheduled appointments
• Provide at least 24 hours' notice for cancellations or rescheduling
• Repeated no-shows may result in appointment restrictions
• Emergency cases will be accommodated as per availability

3.3 Treatment Compliance

• Follow prescribed treatment plans and medication schedules
• Attend follow-up appointments as recommended
• Inform us immediately of any adverse reactions or complications
• Maintain proper oral hygiene and post-treatment care

3.4 Payment Obligations

• Pay for services at the time of treatment unless prior arrangements are made
• Settle outstanding bills within the agreed timeframe
• Inform us of any insurance coverage before treatment

4. Clinic Responsibilities

Arockia Dental Care commits to:

• Provide professional healthcare services with qualified practitioners
• Maintain patient confidentiality as per applicable laws
• Use sterilized equipment and maintain hygiene standards
• Obtain informed consent before procedures
• Provide clear information about treatment options and costs
• Maintain accurate medical records
• Respond to patient concerns and complaints promptly

5. Informed Consent

Before any treatment or procedure, we will:

• Explain the nature and purpose of the treatment
• Discuss potential risks, benefits, and alternatives
• Provide estimated costs and duration
• Obtain your written consent for procedures
• Answer your questions and address concerns

You have the right to refuse treatment at any time, subject to medical advice and ethical considerations.

6. Fees and Payment

6.1 Payment Terms

• Consultation fees are payable at the time of visit
• Treatment costs will be communicated before procedures
• We accept cash, credit/debit cards, UPI, and digital payments
• Payment plans may be available for extensive treatments (subject to approval)

6.2 Insurance

• We may assist with insurance claim documentation
• Patients are responsible for verifying their insurance coverage
• Any amount not covered by insurance is the patient's responsibility

6.3 Refund Policy

• Consultation fees are non-refundable
• Refunds for treatments will be considered on a case-by-case basis
• Advance payments may be refunded if treatment is cancelled by the clinic

7. Cancellation and Rescheduling

• Appointments can be cancelled or rescheduled with 24 hours' notice
• Late cancellations or no-shows may incur a cancellation fee
• Emergency situations will be handled with flexibility
• The clinic reserves the right to reschedule appointments due to unforeseen circumstances

8. Medical Records

• We maintain comprehensive medical records as per legal requirements
• Records are kept confidential and secure
• Patients can request copies of their records (processing fee may apply)
• Records will be retained for the period required by law
• Transfer of records to other healthcare providers requires written authorization

9. Limitation of Liability

9.1 Treatment Outcomes

While we strive for the best outcomes, we cannot guarantee specific results. Treatment success depends on various factors including patient compliance, individual health conditions, and biological responses.

9.2 Complications

Despite our best efforts, complications may arise. We will inform you of potential risks and take all reasonable precautions. We are not liable for complications arising from:

• Pre-existing medical conditions not disclosed by the patient
• Patient non-compliance with treatment instructions
• Allergic reactions to medications (when proper precautions were taken)
• Unforeseen biological responses

9.3 Emergency Situations

In case of dental or medical emergencies outside our working hours, patients should seek immediate care at the nearest hospital emergency department.

10. Professional Standards

Our practitioners adhere to:

• Medical Council of India (MCI) guidelines
• Dental Council of India (DCI) regulations
• Indian Psychiatric Society standards
• Traditional medicine practice guidelines
• Code of Medical Ethics

11. Confidentiality and Privacy

We maintain strict confidentiality of patient information as per:

• Information Technology Act, 2000
• Indian Medical Council regulations
• Our Privacy Policy (available separately)

Information may be disclosed only with patient consent or as required by law.

12. Minors and Guardians

• Treatment of minors (under 18 years) requires parental/guardian consent
• Parents/guardians must be present during consultations for minors
• Emergency treatment may be provided without consent if delay poses risk
• Guardians are responsible for payment of services for minors

13. Prohibited Conduct

The following behaviors are strictly prohibited:

• Abusive, threatening, or disrespectful behavior towards staff
• Providing false information or fraudulent documentation
• Unauthorized recording or photography in clinic premises
• Smoking, alcohol consumption, or drug use on premises
• Bringing weapons or dangerous items to the clinic

Violation may result in termination of services and legal action if necessary.

14. Intellectual Property

• All content on our website and materials are protected by copyright
• Unauthorized use, reproduction, or distribution is prohibited
• Our logo, name, and branding are registered trademarks

15. Dispute Resolution

15.1 Grievance Redressal

For any complaints or concerns:

• Contact our Grievance Officer (details in Privacy Policy)
• We will acknowledge complaints within 48 hours
• Resolution will be attempted within 30 days

15.2 Mediation

Disputes will first be attempted to be resolved through mediation and mutual discussion.

15.3 Legal Jurisdiction

Any legal disputes shall be subject to the exclusive jurisdiction of courts in Sivaganga District, Tamil Nadu, India.

16. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be:

• Posted on our website with an updated date
• Notified to registered patients via email/SMS (for significant changes)
• Effective immediately upon posting unless otherwise stated

Continued use of our services after changes constitutes acceptance of modified Terms.

17. Termination of Services

We reserve the right to refuse or terminate services if:

• Patient engages in prohibited conduct
• Patient fails to comply with treatment requirements
• Outstanding payments remain unsettled
• Continuation of treatment is medically inadvisable

In such cases, we will provide appropriate referrals when possible.

18. Force Majeure

We are not liable for failure to perform services due to circumstances beyond our control, including:

• Natural disasters, epidemics, or pandemics
• Government orders or restrictions
• Power failures or technical issues
• Civil unrest or emergencies

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Arockia Dental Care regarding the use of our services.

21. Contact Information

For questions about these Terms of Service:

Arockia Dental Care
11, Mela Bazar Street
Devakottai, Tamil Nadu 630302
Phone: +91 96004 05483
Email: arockiadental@gmail.com
Working Hours: 10:00 AM - 8:30 PM (All Days)

22. Governing Law

These Terms are governed by the laws of India, including:

• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• Information Technology Act, 2000
• Indian Medical Council Act, 1956
• Dentists Act, 1948
• Mental Healthcare Act, 2017
• Other applicable healthcare regulations